How will I measure Quality in Long Term Care(LTC)?

           There is no real definition of quality and what it means exactly, but it can be measured because "Quality is a matter of judgment" (Pratt). In long term care, quality can be measured by these concepts, "consumer satisfaction, employee satisfaction, workforce stability, clinical outcomes, and regulatory performance" (Pratt). When I become an administrator I will make sure that all the residents in my facility are satisfied with the care they are receiving, the activities they are doing, and the way they are living. When it comes to providing quality for the employees, I will be making sure that they are equipped with the right tools to provide the care. Also, keep the employees updated and have regular meetings to see how the resident is reacting to the staff.
            In addition, one of the most important concepts of quality is workforce stability. Keeping residents with one particular staff member who takes care of them each day is providing the resident with quality of care and assurance. The resident will feel secure and will trust that individual to take good care of them. Also, having positive clinical outcomes will make the staff members comfortable with their job and the resident feels safe to know that there will be proper care. Last but not least, regulatory performance should be the best every day, because residents will notice the lack of interest in a member of the facility if they do not show their best efforts at work.